We accept returns and cancellations. Read below for more information.
Contact us within 5 days of delivery and request a refund. Please supply us with your order number. We will then inform you of how and where to return.
You must return the jewelry within 14 days of delivery.
In order for you to obtain a refund, the returned jewelry must be in perfect and mint condition. We therefore ask you to return the jewelry, in the original box securely wrapped and packed.
Return shipping is paid by you. You are responsible for the product until we receive it.
If the returned jewelry is not in a perfect and mint condition, we will invoice you for a new shipment, and ship the jewelry back to you when the invoice is paid.
If you wish to cancel your order, please do so before you receive your shipping confirmation. Please note that we often ship within 1 day. We reimburse the full amount. Please note, that we can not be held responsible for price differentials due to exchange rates
If the jewelry has already shipped you must refuse to receive the parcel when it is delivered to you. The jewelry will then be returned to us and we will reimburse you for the jewelry amount. Returned shipping fee and handling costs will be deducted from the amount.