What is your return policy?
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for refund if you contact us within 5 days of delivery. All refunds will be issued to the original form of payment. All returns must include the original packaging and must be in the same condition as when it was received. Please note used jewelry will not be accepted for refund unless defective.
What countries do you ship to?
We ship internationally with FedEx and therefor ship wherever they deliver. If your country doesn't show when purchasing please contact us then we'll see what we can do.
Please note, we do not ship to P.O. boxes.
For the US and Canada we also ship Silver items with regular postal service.
What is the processing and delivery time?
We ship within a few days and delivery is within 6 week days. Upon shipping we notify you by email and inform you of the parcels tracking number, if it is shipped with FedEx.
Are there any possibility for cheaper shipping?
Yes, to the US and Canada if you purchase a Silver item (not 14 karat Gold) we can ship in an envelope with regular postal service. Please note that this form of shipping is without track and trace and the shipment isn't insured. Also the jewelry box is not included.
For all other countries at the time no. We are a Danish company and the danish freight prices sadly are higher than in most other countries, but we are continuously working on better shipping prices.
Why don't you have free shipping?
Free shipping isn't always free. The shipping cost will most likely be put on the product price. This means that the customer from an inexpensive shipping destination pays for the shipping to a customer living in an expensive destination.
At Invisible Pink Unicorn we do our best to give you the lowest shipping cost possible for your destination. We do not charge extra for handling or packing materials. You only pay for the cost we have in shipping your jewelry to you. As fast and as safe as we can muster.
Why do you have two prices?
We are a Danish company and according to Danish and European Union law we have to add a 25% VAT to European Union purchases. For all other purchases we don't add VAT.
Please note that our prices are shown without shipping fee.