It matters to us that you are happy with your Invisible Pink Unicorn (IPU) jewelry. We do our best to provide a high quality product and we want you to expect nothing less.

Because the IPU jewelry is made of solid precious metal, it is meant to be very sturdy and have longevity. Our products are handmade so small differences from product to product is to be expected. 

We urge you to read our advice on jewelry care in order to prolong the good looks of your IPU jewelry, and to prevent damage.

We will reject complaints that are due to daily wear and tear, lack of proper product care, careless product handling or deliberate product damage.

In the event that you want to make a complaint about a product, please contact us via our contact form, and explain in details what you have experienced. We will then contact you with further instructions.  

Please note, we will ask you to present us with a copy of your order confirmation, and we will request pictures.